Last updated: 2026-07-30
This privacy notice for Shenzhen VIP Pet Medical and Health Co., Ltd ("we", "us", or "our") explains how and why we collect, store, use, and share personal information when you use our services.
This notice applies when you:
- Visit https://vetsplex.com or another site that links to this notice.
- Send a product, quotation, distribution, or OEM/ODM inquiry.
- Communicate with us about our products, services, sales, or events.
If you have questions or concerns about this notice, contact us at [email protected].
Summary of Key Points
What personal information do we process? We process only the information described below and enabled by this site's configuration.
Do we process sensitive personal information? No sensitive personal information is declared for this website.
Do we receive personal information from third parties? No third-party data sources are declared for this website.
How do we use information? We use it to respond to requests, operate the website, protect our services, and meet legal obligations.
What are your rights? Your rights depend on your location and may include access, correction, deletion, restriction, objection, or withdrawal of consent.
1. What Information Do We Collect?
Personal information you disclose to us
When you send an inquiry, you voluntarily provide:
- Email address.
- Mobile or WhatsApp number, including country calling code.
- Company name and country or region.
- The message and business requirements you submit.
We do not ask for account credentials, payment-card data, government identifiers, or sensitive personal information through the inquiry form.
Information collected through website technologies
No optional analytics or marketing tracking is declared. Necessary browser storage is described in our Cookie Policy.
2. How Do We Process Your Information?
We process personal information only for the purposes described in this notice.
- To review and respond to inquiries, prepare relevant product or service information, and maintain the business conversation.
- To operate, secure, and protect our services and comply with applicable law.
3. What Legal Bases Do We Rely On?
Depending on the applicable law and the context, we may rely on:
- Steps requested by you and legitimate interests: to answer a business inquiry and discuss a potential commercial relationship.
- Legal obligations and legitimate interests: to maintain security, prevent misuse, establish legal claims, and comply with law.
4. When and With Whom Do We Share Information?
These configured service providers may process information only as needed to provide their service:
- Hosted inquiry service at app.maofuxing.cn
We may also disclose information when required by law, to protect legal rights or safety, or as part of a business reorganization subject to appropriate safeguards.
6. How Long Do We Keep Your Information?
We retain inquiry records only for as long as needed to respond to the request and meet applicable legal obligations.
When information is no longer required, we will delete or anonymize it where reasonably possible, unless law requires longer retention.
7. How Do We Keep Your Information Safe?
We use reasonable organizational and technical measures intended to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
8. Do We Collect Information From Minors?
Our business services are not directed to people under 18. We do not knowingly collect personal information from children through this website. Contact us if you believe a child has provided information.
9. What Are Your Privacy Rights?
Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or objection, and to withdraw consent where processing is based on consent.
We may need to verify your identity and may retain limited information where required by law.
10. Controls for Do-Not-Track Features
There is no uniform industry standard for responding to browser Do-Not-Track signals. Optional website technologies are instead controlled through the consent choices described in our Cookie Policy.
11. United States Privacy Rights
Residents of some US states may have additional rights to know, access, correct, or delete personal information and to appeal a denied request. The configured processing described in this notice does not include selling personal information or sharing it for cross-context behavioral advertising.
12. Rights in Other Regions
Privacy laws in the European Economic Area, United Kingdom, Switzerland, Australia, New Zealand, South Africa, and other regions may provide additional rights or a right to complain to a local supervisory authority.
The site operator is based in China. Information you submit may therefore be processed in that region, subject to applicable safeguards.
13. Updates to This Notice
We may update this notice when our services, data practices, or legal obligations change. The Last updated date at the top identifies the current version.
14. How Can You Contact Us?
Email: [email protected]
Room 426, 4th Floor, Building 4, Shenzhen Anhua Industrial Zone, No. 18 Tairan 8th Road, Tian'an Community, Shatou Street, Futian District, ShenzhenOperator region: China
15. How Can You Review, Update, or Delete Your Data?
Submit a request using the contact details above. Describe the information or inquiry involved and the action you request. We will consider and respond in accordance with applicable data-protection law.